Information

Welcome to the AWG Long-Term Care Consulting and Services FAQ page. Here, we address common questions and concerns from potential customers, current clients, and their family members. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your peace of mind.

Frequently asked questions

At AWG Long-Term Care Consulting and Services, we understand that navigating Long-Term Care can be complex. Our approach is rooted in quality and integrity, ensuring that the information we provide reflects our commitment to clarity and expert guidance.

What exactly does Long-Term Care Insurance cover, and when does it start paying benefits?

Long-term care insurance typically covers services not covered by regular health insurance, Medicare, or Medicaid. These services include assistance with activities of daily living (ADLs) such as bathing, dressing, and eating, whether received at home, in an assisted living facility, or a nursing home. The policy starts paying benefits once you meet the policy's eligibility requirements, which usually involve demonstrating a need for assistance with a certain number of ADLs or cognitive impairment. The waiting period (elimination period) specified in your policy must also be satisfied before benefits begin.

How do I file a claim for my Long-Term Care insurance, and what should I expect during the process?

Filing a Long-Term Care insurance claim can feel complicated, but I make it straightforward for you. I start by reviewing your policy terms and provisions in plain language so you know exactly what’s covered. Then I guide you step by step through the paperwork, making sure all required forms and documentation are complete and accurate.

I also assist with coordinating benefits if you have multiple policies or coverage sources, and I stay in contact—whether by phone, email, or in person—based on your preference. Throughout the process, I provide regular updates, so you always know the status of your claim. My goal is to reduce stress, prevent delays, and ensure you receive the benefits you’re entitled to.

How do I know if it’s time to use my Long-Term Care benefits?

Benefits usually begin when a licensed healthcare provider certifies that you need help with a certain number of daily living activities (like mobility, toileting, or feeding) or if you require supervision due to cognitive impairment. I help you interpret your policy’s “eligibility triggers” and guide you through the documentation needed to start receiving benefits.

What’s the difference between private Long-Term Care Insurance and Medicare or Medicaid?

Private Long-Term Care Insurance is designed to help cover the cost of care services—such as home care, assisted living, or nursing home stays—before you qualify for government assistance. These policies offer flexibility and can help preserve your savings by paying for care based on your chosen coverage.

Medicare, on the other hand, only covers short-term skilled nursing or rehabilitation after a hospital stay—it does not pay for long-term custodial care. Medicaid may cover long-term care, but only after you meet strict income and asset limits. I help clients understand how their private insurance works alongside these programs, so they can plan wisely and avoid unexpected gaps in coverage.

How long does a private Long-Term Care Insurance policy last?

The length of coverage depends on the specific terms of your policy. Some policies offer a set benefit period—such as two, three, or five years—while others provide coverage up to a maximum dollar amount. A few policies may offer lifetime benefits, though these are rare and more expensive. I help clients understand how long their coverage will last by reviewing their policy provisions, calculating benefit usage, and explaining how daily or monthly limits affect the overall duration. This way, you can plan your care confidently and avoid surprises down the road.

What does Long-Term Care Insurance cover?

Long-Term Care insurance covers a range of services and supports for individuals who need assistance with daily living activities due to aging, illness, or disability. This can include care provided in various settings such as your own home, assisted living facilities, nursing homes, adult day care centers, and hospice facilities. Coverage typically includes personal care, skilled nursing care, therapy, and other related services. The specific coverage details depend on the policy you choose, including the daily or monthly benefit amount, the benefit period, and any optional riders or features you selected.

How much does Long-Term Care cost?

The cost of long-term care varies widely depending on the type of care needed, the geographic location, and the provider. Home health care costs average approx. $33 per hour (non-medical), while assisted living facilities may cost between $5,190 and $6,129 per month. Nursing home care is generally the most expensive, potentially costing about $10,965 per month for a private room and $9,555 per month for a semi-private room or even more. These costs can significantly impact your savings and assets. Planning ahead with long-term care insurance or other financial strategies can help protect your financial future and ensure access to quality care when you need it.

How do I choose between home care, assisted living, or a nursing facility?

The right choice depends on your health needs, lifestyle preferences, and financial situation. I research care options in your area, review facility quality, and explain how your insurance benefits apply to each setting. Together, we compare costs, coverage, and care levels so you can make an informed decision that feels right for you and your family.

Click on the image below for website information about average costs per state.

Beyond the ordinary

After reading this FAQ page, we hope you feel more confident and less overwhelmed about Long-Term Care planning. Our goal is for you to walk away with clear answers, practical guidance, and reassurance that you don’t have to navigate this process alone. We want you to feel empowered to take the next step—whether that’s asking questions, reviewing your policy, or reaching out for personalized support. Most of all, we hope you feel peace of mind knowing that expert help is available and that your long-term care journey can be manageable and secure.